Engage. Retain. Grow.
Connect with your customers at various touchpoints with omni-channel engagements. Improve customer acquisition and retention.
Our Offerings
Customer engagement automation
Streamline, automate and analyse your marketing efforts. Reduce churn and increase customer retention by providing personalised experiences throughout the customer journey.
Highlights
Omnichannel Broadcast
Segmentation (RFM)
Automated Live Campaigns
Explore Engagement Automation
Conversational support
Provide your customers with proactive support. Contact them across various platforms and channels from a single dashboard.
Highlights
Chat support (AI Bot, Agent)
Call (Phone call, Audio/Video Call)
WhatsApp Chat
Explore Conversational Support
Ticketing
Save time and money by recording all issues, communications, and notes at a single place. Track the issue journey, resolution and customer happiness in one platform.
Highlights
Ticket Creation, Prioritizing and Grouping
Agent and Collaborator Specific Panels
Department Specific Ticketing
Surveys
Explore Ticketing
WhatsApp Multiplexer
Delegate multiple agents to provide real-time customer support using single WhatsApp accountUse Cases
Offer convenient and engaging experience to your customers with Hippo.
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Improve
Acquisition Convert every website/app visitor into a customer. -
Enhance
Onboarding Provide your customers with a valuable and memorable welcome. -
Lead
Nurture Cultivate leads through welcome, promotional and educational campaigns. -
Reduce
Customer Churn Use an omnichannel approach to provide an engaging and personalized experience. -
Recover
Abandoned Carts Understand why customers leave and pursue them to complete the purchase. -
Personalize
Customer Journey Automate the whole customer journey and personalize it with various tiggers. -
Precise
Targeting Segment customers in any imaginable way and target them better. -
Feedback/Surveys Regular feedback to improve and make customers feel valued.
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Boost
Sales Conversion Analyze sales across RFM to target dormant and window shoppers. -
Improve
Customer Support Provide real-time customer support through chat, call, and WhatsApp -
Loyalty
Building Build stronger relationships with your customers and increase their lifetime value. -
WhatsApp
Marketing Provide chat support and broadcast campaigns on the most engaging channel.
How does hippo improve customer engagement?
Omnichannel engagement
Target customers through various channels like Email, WhatsApp, SMS, Push notifications, and pop-ups.
Customer Value Management
Maximize customer lifetime value adapting strategies across stages of the customer lifecycle.
Personalization
Segment customers and personalize your campaigns to to boost customer acquisition and retention.
Customer support
Provide support to customer through a channel of their choice with chat bots, chat agents and calls.
Analytics
Determine the success of your marketing campaigns based on delivery and click stats. Visualise your performance and strategise accordingly.
Engage users across channels with Omni-channel marketing
Create curated messages across multiple channels based on your customer journey.
Chat support (AI Bot, Agent)
Call (Phone call, Audio/Video Call)
WhatsApp Chat
Powerful features tailored to boost
customer acquisition, growth and retenion.
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Live chat
Connect with your customers in real time. Automate conversations and provide tailored responses.
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Customizable Chat bots
Helps to engage, collect up-front information, act and route it to concerned people for you.
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WhatsApp widget
Drive Better Conversions, Sales and Revenue on your customers' most preferred communication channel with the mobile-first approach.
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Lead Generation
Convert anonymous traffic into well-profiled leads. Provide useful forms and popups tailored to the customer’s interest to create a great customer experience.
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Customer Data Platform
Real conversions need context. You can dive into database and get a 360 degree view of the customer and stay in context across multi-channel conversations.
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Omnichannel Engagements
Customers switch channels seamlessly and so should you. Engage with across multiple channels like app notifications, web notification, SMS, call, whatsapp etc.
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Segmentation
Create actionable segments with ease and perfect your targeting.
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Instant Broadcasts
Reach your customers without any delay with just one single click.
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Automated Campaigns
Design custom workflows to initiate relevant customer engagements based on their activity and lifecycle.
Discover What Hippo Can Do For Your Business!